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Return Policy

Not satisfied? We'll take it back.

At MyTravelPaq, we strive to exceed your expectations with our products and service. If you are not 100% satisfied with your purchase, you can either return your order for a full refund or exchange it for credit. You can return or exchange your purchase for up to 30 days from the purchase date.

Please note, we do not accept returns for products that are used or expired. All returns must be in the same condition that you received it; in their original, unopened box and packaging.

What to do:

To return an order placed, follow the below steps:

1. Contact us via the "Contact Us" link on the home page or email orders@mytravelpaq.com with the subject "Returns Request". In the body of the email, please provide the applicable order number and the particular item or items that you would like to return and include a reason for the return.

2. Within 72 hours, a customer support agent will contact you and provide you the shipping address of where to return the items via email. Please note that you will be responsible for paying for the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

3. To return your product, you should mail your product to:

Returns
PO Box 528255
Flushing, New York 11352

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within seven (7) business days.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

If you have any questions or concerns, please contact us at orders@mytravelpaq.com or via "Contact Us".